WhatsApp Business solutions
Configure a business channel and connect it to approved service flows.
WhatsApp & Business Messaging
Organized messaging in your business voice
Team messaging, notifications, and campaigns connected to customer management and organizational communication controls.
Executive summary
Team messaging, notifications, and campaigns connected to customer management and organizational communication controls.
Core capabilities
Unified WhatsApp inbox
Bring conversations, notes, and history into a shared team workspace.
Multi-agent communication
Assign conversations and define ownership and permissions.
WhatsApp chatbots
Design response and routing flows for customer inquiries.
WhatsApp AI agents
Connect conversations to business knowledge with staff handover.
Automated notifications
Configure order, appointment, and operational notifications.
WhatsApp marketing campaigns
Structure campaigns around customer consent and channel policies.
Message templates
Prepare templates, usage flows, and approval steps where required.
SMS solutions
Notification, alert, and verification messages within agreed use and licensing.
Business messaging integrations
Connect messaging with customer, order, and booking systems.
Operational benefits
Team coordination
Clear ownership for conversations.
Consistent communication
Templates and flows reflecting business identity.
Connected follow-ups
Notifications connected to customer data.
Implementation & integration options
- 01
Needs assessment
Review existing systems, users, locations, data requirements, and permissions.
- 02
Solution & integration design
Define cloud or on-site options where appropriate and connect existing systems through available interfaces.
- 03
Implementation & testing
Agree configuration, migration, acceptance tests, documentation, and handover.
- 04
Support & optimization
Define training, maintenance, operating responsibilities, and response arrangements in the agreement.
- Customer Management
- Order systems
- APIs for internal systems
Typical use cases
- Order confirmation
- Notify customers of order status.
- Appointment reminders
- Reduce no-shows.
Related solutions
Want to see how this fits your organization?
One of our specialists will contact you to understand your needs and recommend the right setup.